Collection of your personal information
Before we collect any Personal Information we will inform you of the purpose of the collection. We define “Personal Information” as any information that can be used to identify an individual, and may include, but is not limited to, name, email address, postal or other physical address and other information required for us to provide our services, deliver a product, or carry out a transaction you have requested. Some of the reasons we collect your Personal Information may include:
To create your free Face2Face account
To use our products or services
To request technical support
To place a transaction or order
To register and/or join a session
Uses of information you provide
We will only use your Personal Information in the way we specified when it was collected. We will not subsequently change the way your Personal Information is used without your consent. Some of the ways we may use your Personal Information include:
To process your orders and deliver the products and services that you have ordered.
To keep you up to date on the latest product announcements, software updates, software upgrades, system enhancements, special offers, and other information. This may occasionally include information from other technology companies about products and services that can add value to your Face2Face products.
To provide support and assistance for our products and services, including the provision of security patches. To provide the ability to create session profiles and view protected content.
To provide customer feedback and support.
To provide marketing or promotional activities on the Face2Face Viewer and or the F2FPortal website. Personal Information may be collected to administer those programs.
To conduct questionnaires and surveys in order to provide better products and services to our customers and end users. Your completion of any questionnaires is voluntary.
To support recruitment inquiries.
To understand more about you, so we can personalize newsletters and websites to your preferences. For example, allow you the opportunity to request specific information on products and services that may be of interest.
To allow you to forward information to another individual such as a friend or co-worker. Face2Face does not store the personal information of the third party. We collect the information for the sole purpose of sending a one-time email. If you choose to use our referral service to inform a colleague or friend, we will only ask for a contact name and email address.
To meet contract obligations.
Accessing and updating your personal information
We need your help in keeping the Personal Information you have shared with us accurate and up to date. Please notify us of any changes to your Personal Information.
If you are a registered user, you may make these updates yourself online via the My Account button on the F2FPortal website. You may also make these updates or request deactivation of your Face2Face account via the My Account button on the F2FPortal website.
You may also unsubscribe from Face2Face services by sending a letter, including your name, email address and the title of the marketing material you wish to unsubscribe from to:
JCL Innovations LLC
5794 W. Poll Drive
Morgan, Utah 84050
Non-personal/anonymous information collection
In some instances, Face2Face may collect non-personal (aggregate or demographic) data through cookies, web logs, and web beacons. This information is used to better understand and improve the usability, performance, and effectiveness of the website. Please read the “Cookies” section below for more information.
In addition, by using some of our products or services, anonymous network information may be transmitted back to us such as: the health of our products and types of devices attached to the network. This information is transmitted back to us so we can determine how users are interacting with our products, to assist us with improving our products, and to provide alerts via the product as to available software updates/upgrades.
Sharing your personal information
We do not sell or rent your Personal Information to third parties for marketing purposes unless you have granted us permission to do so.
We may share your Personal Information within Face2Face for purposes of data processing or storage.
We may also share your Personal Information with business partners, service vendors, authorized third-party agents or contractors in order to provide a requested service or transaction, including processing orders, processing credit card transactions, hosting websites, hosting event and seminar registration and providing customer support. We only provide these third parties with the minimum amount of Personal Information necessary to complete the requested service or transaction, and the third parties are not permitted to use your Personal Information except for limited purpose of completing the requested service or transaction.
We may respond to subpoenas, court orders, or legal process by disclosing your Personal Information and other related information, if necessary. We also may choose to establish or exercise our legal rights or defend against legal claims.
We will ask for your consent before we use or share your information for any purpose other than the reason you provided it or as otherwise provided by this policy. In order to let us know your preferences, we will require an action on your part, such as checking the appropriate option, to indicate your consent.
Security of your personal information
Face2Face is committed to protecting the Personal Information you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from unauthorized access, use or disclosure.
When we transfer sensitive personal data (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology.
While we strive to protect your Personal Information, we cannot ensure the security of the information you transmit. We recommend you take every precaution in protecting your Personal Information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser.
Like many websites, Face2Face may use technologies, such as cookies and web beacons, to allow us to make your visit to our website easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.
A cookie cannot read personal data off your hard disk or read cookie files created by other sites; indeed, the only Personal Information a cookie can contain is information you supply yourself. Accepting the cookies used on our website may give us access to information about your browsing behavior, which we may use to personalize your experience and track user traffic patterns, and to merge this info when you register. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. You may browse most of the F2FPortal website without accepting cookies from Face2Face; however, some website functionality may be lost by disabling cookies on your computer. Other Face2Face web pages, particularly those which require a login and password, require cookies and cannot be used when you have disabled cookies in your browser.
In addition, Face2Face may use web beacons in conjunction with cookies to understand user behavior. Web beacons are simply a convenient way of gathering basic statistics and managing cookies, and do not give away any extra information from your computer. Turning off your browser's cookies will prevent web beacons from tracking your specific activity.
If you prefer not to receive cookies while browsing our website or via HTML-formatted emails, you can set your browser to warn you before it accepts cookies or refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. For additional information about cookies and other tracking technologies, including instructions for blocking their use, see http://privacy.getnetwise.org/browsing/tools.
Face2Face will not retain your Personal Information longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations.
Our websites may provide links to other third-party websites which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit.
If you participate in a Face2Face session, you should be aware that the information you provide there will be made broadly available to others, potentially inside or outside Face2Face, who have access to that discussion forum or chat room. Also, please recognize that individual sessions may have additional rules and conditions. Each participant's opinion in a session is his or her own and should not be considered as reflecting the opinion of Face2Face.
Face2Face does not knowingly collect Personal Information from children under the age of 18. If we learn that we have collected Personal Information on a child under the age of 18, we will delete that data from our systems unless directed not to by a parent or legal guardian, in writing. Face2Face encourages parents and guardians to go online with their children.
Transfer of personal information
We may transfer your Personal Information to Face2Face in the US or to third parties acting on our behalf for the purposes of processing or storage.
Questions or comments?
Face2Face may amend this privacy statement from time to time, and at any time. We will post a notice whenever this privacy statement is materially changed. Your continued use of the F2FPortal website after any change will signify and confirm your assent to those changes.
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